Marketing and Sales Customer Service courses

[خولة عكام]

Marketing and Sales Customer Service courses
The International Training &Consultation Center (ITCC) is pleased to invite you to registered the Training programs available in 2016 in the following
Please sent your inquiry to the following contacts
Khawla Akkam
khawla@itcegy.com
00201025054242
Marketing and Sales Customer Service courses
March
1. Modern marketing principles: measurement and evaluation of marketing activity
2. Communication centers management skills (Call Centers)
3. Preparation of the Marketing Director
4. Dealing with customer complaints and objections
5. Modern skills of dealing with clients in the banking sector and development funds
April
1. Effective negotiation strategies
2. Customer satisfaction strategies from total quality perspective
3. Managing big clients accounts: building and maintaining profitable business relationships
4. Effective personal selling skills
5. Effective promotion of banking products
May
1. The art of negotiation, persuasion and influence in sales
2. Customer attraction and retention policies
3. E-Marketing: the skills of using the Internet in Marketing
4. Developing leadership and supervisory skills and forming customer service teams
5. Strategies and preparation of advanced marketing plans
July
1. Preparation of Professional Sales Manager
2. Planning effective marketing and advertising campaigns
3. Creativity in strategic marketing
4. Lateral Marketing (Lateral Marketing) and management of sales teams
5. How to deal with customers and reviewers
6. Modern techniques in developing the skills of sales staff
August
1. Methods of measuring marketing opportunities in external markets
2. International standards for customer service quality
3. Successful management of the sales team
4. Management of marketing and promotion operations
5. Professional sales skills and effective marketing
September
1. Excellence in customer service and reviewers
2. Marketing strategies for the analysis of the market and competitors
3. Measurement and maximization of marketing and sales revenues
4. Modern strategies in marketing and selling services
5. Effective skills of using the phone
October
1. The skills of planning and preparation of marketing researches
2. Successful sellers and excellence in customer service
3. The integrated system of customer service, reviewers and excellence in service quality according to total quality
4. Skills of dealing with different and difficult personalities
5. Methods of evaluating sales and marketing performance
November
1. Direct marketing skills
2. Planning, management and execution of ad and media campaigns
3. Effective presentation skills and stimulation of sales (the shortest route to the client)
4. The principles of preparing successful marketing plan
5. Customer Service
December
1. Customer service excellence arts CMP
2. Developing the skills of receptionists and front desk officers
3. Marketing strategies in light of competition
4. Negotiation Skills for Marketing and Sales Reps
5. Customer relationship management in the insurance sector
We offer training courses in the following places
(Egypt: Cairo / Alexandria / Sharm El Sheikh - Emirates: Dubai / Abu Dhabi - Riyadh / Dammam / Jeddah / alKhobar - QATAR: Doha - OMAN: Muscat - Kuwait - Bahrain - Jordan, Lebanon, Morocco - Tunisia, Algeria - Turkey: Istanbul - Malaysia: Kuala Lumpur, Indonesia - Jakarta India - Bali, Singapore, China - Japan London, Paris - United States Norway - Austria, Belgium - Germany, Italy, Switzerland - Spain Netherlands )

If you would like any further information, please don't hesitate to contact me
Khawla Akkam
khawla@itcegy.com
00201025054242
www.itcegy.com
With respect